Legal Bits n' Bobs

The 22:23 Community Interest Company

(Registered No: 16926837 - Non-profit - No shareholders)

We believe fairness starts with being open about how things work — including the small print.

This page sets out the legal information governing use of our website and explains, at a high level, how The 22:23 Community Interest Company operates its collective purchasing model. It should be read alongside the applicable Customer Sales Agreement and related documentation issued at the point of transaction.

If you have any questions about this page, please contact us at info@the2223.org.

1. Who We Are

The 22:23 Community Interest Company (the “Company”, “we”, “us”, “our”) is a Community Interest Company operated on a non-profit basis with no shareholders, established to help households reduce energy bills, relieve fuel poverty, and support those in need in our community.

Registered in England and Wales

Registered No: 16926837

Registered Address: Victory House, 400 Pavillion Drive, Northampton, NN4 7PA

Email: info@the2223.org

2. Privacy and Data Protection

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Personal data is processed only for legitimate operational purposes, including:

Responding to enquiries;
Administering equipment orders;
Installer onboarding and subcontractor administration;
Payment safeguarding and audit records;
Electricity-network (DNO) notification facilitation;
Warranty coordination and aftercare communications.

Where necessary, information may be shared with parties directly involved in delivery and compliance, including:

The customer’s chosen installer;

Logistics providers and warehouse operators;
The manufacturer for warranty and support purposes;
Regulatory or network bodies where required.

Data subjects may request access to, correction of, or deletion of their personal data (where applicable under law) by contacting info@the2223.org.

3. Cookies

This website uses cookies and similar technologies for essential functionality and, where enabled, performance and analytics purposes.

You can control or disable cookies through your browser settings and any cookie controls provided on the website.

4. Website Terms of Use

By accessing and using this website, you agree:

To use the website only for lawful purposes;

Not to attempt to gain unauthorised access to any part of the website or related systems;
Not to interfere with, disrupt, or damage the website or its functionality;
Not to misuse forms, communications, or payment facilities.

We reserve the right to suspend or restrict access where misuse, unlawful activity, or security risk is reasonably suspected.

5. Intellectual Property

Unless otherwise stated, all written content, branding, logos, documents, and original materials on this website are the property of The 22:23 Community Interest Company.

You may view, download, and print pages from this website for your own personal, non-commercial use. You must not reproduce, republish, distribute, modify, or commercially exploit any content without our prior written consent.

Certain images used on this website are sourced from Unsplash and are used in accordance with the Unsplash Licence, which permits free use for commercial and non-commercial purposes without the requirement for attribution. We do not claim ownership of these stock images. Credit to Unsplash and the original photographers is gratefully acknowledged.

Where third-party materials are used, ownership remains with the respective rights holder and use is subject to the applicable licence terms.

6. Accuracy, No Advice, and Reliance

Information on this website is provided for general information purposes only. While reasonable care is taken, we do not warrant that website content is complete, current, or free from error.

Nothing on this website constitutes:

A contractual offer or binding commitment;
Technical, electrical, installation, legal, tax, or financial advice;
A guarantee of savings, tariff performance, or future electricity prices.

Binding rights and obligations relating to equipment purchase and installation are governed exclusively by the written agreements issued and agreed at the time of transaction, including the Customer Sales Agreement and installer subcontractor documentation.

Nothing in this page limits or excludes statutory consumer rights.

7. Third-Party Links

This website may contain links to third-party websites for convenience or reference. We do not control those websites and are not responsible for their content, availability, or privacy practices.

Access to third-party websites is at your own risk and subject to their terms and policies.

8. Operating Model and Role Limitation

We operate a collective purchasing (co-operative buying) model under which individual customer orders are aggregated operationally into shared container shipments.

Our role includes:

Aggregating customer orders;
Purchasing systems from the manufacturer;
Arranging importation to a UK distribution centre;
Coordinating documentation, payment flows, and audit records;
Facilitating electricity-network notification through an approved national process with installer submission and organisational oversight.

For clarity:

We are not the brand owner and do not control product design or manufacture.
We do not assume product liability, recall responsibility, or regulatory responsibility for the system; these remain with the manufacturer under its insured supply and warranty arrangements.
Installation is carried out by an independent, qualified installer chosen by the customer.
On-site works, workmanship, electrical safety, and site-specific compliance remain the installer’s responsibility.

Our role is administrative and facilitative within the collective purchasing framework.

9. Delivery and Logistics

Once equipment has arrived at the UK distribution centre, the customer may arrange collection or onward delivery at their own cost directly with the warehouse or a logistics provider.

We do not arrange or control onward delivery beyond the UK distribution centre and do not apply mark-ups to such costs.

Ownership of equipment passes once the system price has been paid in full. Risk passes on collection or, where delivery is arranged, on delivery to the customer’s address.

10. Payments and Installer Payment Safeguards

The payment structure is designed to maintain a clear and auditable trail and protect both customers and installers.

The full system (equipment) price is payable when an order is placed.
Once the installer has been confirmed and onboarded, a final invoice is issued covering the agreed installation price.
Installation funds are held securely and are not released to the installer until:
The installer has submitted required completion information, including electricity-network notification;
The customer has confirmed that installation has been completed satisfactorily.

We do not release installation funds prior to verified completion.

Payments are processed through secure third-party providers. We do not store or have access to full card details.

11. VAT Treatment

Under current UK legislation, qualifying energy-saving materials supplied and installed together as part of one properly structured and documented transaction may benefit from zero-rated VAT (subject to prevailing government rules).

The sequencing of equipment supply, installer engagement, and payment safeguards is designed to preserve the applicable VAT treatment as described in the Customer Sales Agreement.

VAT rules are subject to change. Nothing on this website constitutes tax advice.

12. Warranties and Allocation of Responsibility

Each system is supplied with manufacturer warranties (currently ten years for batteries and five years for the inverter).

Product-related warranty claims must be directed to the manufacturer in accordance with its published warranty terms. We may assist with coordination where requested but do not determine warranty outcomes.

Installation workmanship and site compliance remain the responsibility of the installer.

To the extent permitted by law, we are not responsible for indirect or consequential losses, including loss of savings, increased energy costs, or system downtime while faults, warranty claims, or disputes are being assessed or resolved.

Nothing in this page affects statutory consumer rights.

13. Cooling-Off and Cancellations

Cooling-Off and Cancellations

Distance selling rules apply. Customers benefit from a 14-day cooling-off period beginning on the day after an order is placed.

During this period, the order is recorded but not committed to production or shipment unless the customer chooses to proceed immediately.

At checkout, customers are given the option to waive their 14-day cooling-off right by providing clear and separate confirmation. Where this option is selected, the system may be allocated to the next container batch and included in the next manufacturer purchase order without waiting for the cooling-off period to expire.

If the cooling-off right is not waived and cancellation is requested within 14 days, a full refund of the equipment payment will be issued.

Full details are set out in the applicable Customer Sales Agreement.

14. Complaints and Dispute Resolution

If issues arise following installation:

The customer should contact their installer in the first instance regarding installation workmanship or configuration matters.
Product-related issues should be addressed with the manufacturer under warranty terms.

Where appropriate and requested, we may assist in a coordination capacity. Our role does not extend to making technical determinations, warranty decisions, or liability findings.

Where installers are members of recognised schemes (such as Which? Trusted Traders), additional independent dispute resolution processes may be available.

15. Governing Law

This website and any dispute arising from its use are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.